Municipalities

Municipalities

Potholes, the pool schedule, snow removal timing, the new bike lane — residents have opinions on all of it, and most municipalities are already collecting feedback somehow.

The hardest part of resident feedback is actually getting the accurate data you need: a representative sample, relevant questions, the right response categories, and results you can defend if someone on council asks how the number was reached.

Whether you need a few hours of Micro-Consulting, a Custom Research Plan, SSI CoLab™, formal SSI Methodology Approval, or someone to run the whole project from A–Z, we can help.   OUR SERVICES

Resident feedback & engagement

  • Service satisfaction surveys (pools, arenas, recreation programs)
  • Engagement surveys (a survey link on the municipal homepage on a specific issue)
  • Budget and capital priority surveys (participatory budgeting)
  • Official Plan and master plan consultations
  • Post-event surveys (festivals, public events, town halls)
  • Accessibility surveys (AODA compliance)
  • 311/customer service satisfaction surveys

Program and service evaluation

  • Program-specific surveys (recreation, library, transit)
  • Community needs assessments

Internal and procurement

  • RFP/RFQ content for resident satisfaction surveys
  • DIY in-house surveys (HR wellness, staff satisfaction)
  • Employee engagement and exit surveys

A Resident Survey Panel: Every Municipality Can Use One

A Resident Survey Panel is a strategic asset for your municipality. With a Resident Survey Panel, you move beyond the limitations of expensive, one-off surveys — gaining accurate, on-demand insights into your residents’ wants, needs, and priorities, exactly when you need them.
  • On-Demand Insights; Agile Decision-Making. Need quick insights on a new policy, a public service, program satisfaction, or a burgeoning community issue? With your own panel, you can deploy targeted surveys when you need them, ensuring your data is always relevant and actionable. Rapid turnaround “pulse” surveys.
  • More Accurate Data. We not only help you build a panel that reflects your community, but also provide an easy-to-apply data weighting mechanism that ensures your survey data accurately mirror your community’s demographics.
  • Significant Cost Savings. Reduce your reliance on expensive third-party survey firms. Building, maintaining and utilizing your own Resident Survey Panel is remarkably inexpensive. Run multiple surveys annually at a very low cost.